FAQ's

Don’t worry. That means we are waiting for details of a rescheduled date, so hang on to your tickets, your ticket agent will be in touch with details as soon as we have them.

First and foremost, we must all follow official guidance from UK Government, the World Health Organisation, Public Health England and Public Health Scotland, as well as local authorities to minimise the risk of the virus’s transmission.  Keep checking our website to find our more and we’ll be sure to contact you directly if you’ve got tickets to a show or event. 

Please be assured that ticketholders of any affected event will be contacted directly. We too will communicate information via our website and social media channels.

If you can no longer use your tickets and you bought them from Ticketmaster, you can list them for sale on their Ticket Exchange for face value or less. Find out more here.  If a show has been rescheduled and you can no longer make the new date, rest assured your ticket agent will be in touch by email, to let you know what your options are. 

We have a cloakroom available for every show. £3 per single item or £6 for a filled bag.

Most shows will have Merchandise available for sale on the evening,  this is generally in the main foyers as you enter the Arena.

Yep! Or if you'd prefer there is also a cash machine on site and directly opposite the venue.

We have a radio frequency hearing system here at the Arena that, where possible, is fed from a direct feed from the toured sound desk. You can chose to connect to a neck-worn induction loop or headphones. If you would like to use the system please head to our Reception Desk in the foyer. We charge a £20 deposit for the hearing loop equipment which will be refunded upon its return.

There are several car parks within walking distance of the Arena. For more information go to our Getting Here page.

We suggest that you arrive in plenty of time - you don’t miss any of the performance!

The venue doors are open from approximately 1 hour before the performance start time.

Motorpoint Arena Cardiff operates a thorough security regime and enhanced security checks are already in place. Security is monitored at all times to ensure the safety of all our visitors and we have a regular dialogue with the Welsh and pan UK security services and police.

On a specific event night we ask all patrons attending to be aware that there will be extra measures in place as a result of the current terror threats. Please be patient, arrive a little earlier than you may have planned, expect additional security checks, please leave all large bags and anything unnecessary at home or in your car. Our staff are well trained and observant and they are doing their jobs to the best of their ability. Please show them the respect they deserve in these testing times.

Just let our stewards or security know on the night. Our Team are there to make your evening as enjoyable as possible and will try and help with any problems you have. It is difficult for our Customer Service team to respond to a problem if it is not reported at the time.

Of course, we have a Box Office here at the Arena where you can buy your tickets in person or by phone. Go to our Box Office page for full details.