FAQ's

You will need to demonstrate your COVID-19 status by providing either:

For entry, you will need to demonstrate your COVID-19 status by providing either:

• Proof of a negative NHS Rapid Lateral Flow Test (such test to be taken within 24 hours prior to attending the event at the venue); or

• Proof of full vaccination - both doses received (with the second at least 14 days prior to the arrival at the venue); or

• Proof of natural immunity based upon a positive PCR test within 180 days of arrival at the venue (and after the 10-day self-isolation period following the result).

You can order free NHS Rapid Lateral Flow Tests here, or collect testing kits in person from any pharmacy. You can also find your nearest collection point and opening times here.

Please do not bring the home test strip with you.

Follow these instructions for what you need to do:

You must report your COVID-19 NHS Rapid Lateral Flow Test result online, by clicking on this link - COVID-19 NHS Rapid Lateral Flow Test result.

OR use this link in your browser - https://www.gov.uk/report-covid19-result.

You will need to demonstrate your negative NHS Rapid Lateral Flow Test result by showing us one of the following: 

• Text OR email confirmation of your result

If you do not have access to the internet, you can also report your test result by calling the phone number in your test kit’s instructions, NHS 119.

You can order free NHS Rapid Lateral Flow Tests here, or collect testing kits in person from any pharmacy. You can also find our nearest collection point and opening times here.

You must report your COVID-19 NHS Rapid Lateral Flow Test result online, by clicking on this link - COVID-19 NHS Rapid Lateral Flow Test result.

OR use this link in your browser - https://www.gov.uk/report-covid19-result.

You will need to demonstrate your negative NHS Lateral Flow Test result by showing us one of the following: 

• Text OR email confirmation of your result

If you do not have access to the internet, you can also report your test result by calling the phone number in your test kit’s instructions, NHS 119.

A positive result from an NHS Rapid Lateral Flow Test means it’s likely you had coronavirus when the test was done. You and anyone you live with must not attend and self-isolate immediately. You are then advised to get a PCR Test to confirm your result as soon as possible.

If you have symptoms of the coronavirus infection (COVID-19), however mild, follow the advice on the NHS 111 Wales website.

If you don’t have a smartphone or a computer, there’s still a way to report and get proof of an NHS Rapid Lateral Flow Test by telephoning 119 - this phone number is in your test kit’s instructions as well – and they’ll tell you your options. Please check with them before you visit and leave enough time before the start of the event to obtain the result.

To request a paper NHS COVID-19 certificate, call 0300 303 5667 if you are unable to use the digital NHS COVID Pass. It can take up to 10 working days for a certificate to arrive. You can call 7 days a week between 9am and 5pm. GPs cannot provide letters showing your COVID-19 status.

We cannot accept vaccine cards issued at vaccination centres as proof of vaccination.

Please use the NHS COVID Pass to show your vaccination status. You can access the NHS COVID Pass via the NHS website. 

If you live in Wales, you cannot get it via the NHS App, as this is only valid in England.

If you do not have photographic ID, you will need to request a paper NHS COVID certificate.

Your NHS COVID Pass includes a barcode. The expiry date refers to the barcode and will update automatically. It does not apply to your vaccination status.

To request a paper NHS COVID-19 certificate, call 0300 303 5667 if you are unable to use the digital NHS COVID Pass. It can take up to 10 working days for a certificate to arrive. You can call 7 days a week between 9am and 5pm. GPs cannot provide letters showing your COVID-19 status.

Here’s how to get a record of your vaccination status in England, Scotland, or Northern Ireland.

Find out more here.

Right now, the vaccine is only available to those over 18, so for children and young people between the age of 11 and up to and including 18, proof of a negative NHS Lateral Flow Test is your option to demonstrate COVID-status.

As yet, there are no plans to vaccinate children under the age of 16 in the UK, however guidance is subject to change.

Yes please, we’ll have QR codes on display for you to scan. If you’ve already downloaded it, please use the NHS COVID-19 app when you see the Test Trace Protect QR code poster.

You can download the NHS COVID-19 app from the Apple App Store and the Google Play Store.

We’ll have the contact details of everyone who booked tickets, so if necessary, we’ll be able to share information with the NHS in a safe and secure way. Please follow any direction they give should they get in touch asking you to get tested or self-isolate.

The door time will be on your ticket. Please arrive in good time, we’ll have extra COVID-19 checks in place and our usual security measures too.

Our team has been hard at work to provide the best possible audience experience. It’s important you help us to help you by planning ahead and arriving on time so we can ensure the smoothest possible entry. It might be a little different to what you’re used to, but please follow all signage and our team will be on hand to navigate the way.

Please contact us by email and we’ll do our best to help. Just tell us, which show or event you have tickets for, where and how you booked, and we’ll get right back to you.

We know that some people cannot for health reasons, so if this applies to you, please request a Face Covering Exemption Card. It will help our team identify you as exempt. Remember, not all exemptions are visible, so please be understanding of others.

Short answer, we’d prefer you didn’t.

Our cloakroom service is limited at this time, so please travel light, we’ll only allow bags no bigger than 30cm x 21cm - that’s roughly the size of a piece of A4 paper - so bring just what you really need.

Large bags cannot be accommodated, so ticket holders will be refused entry, sorry.

Our usual security measures are still in place, so we may also ask to do a bag check on arrival.

Yes, you’ll find sanitiser stations throughout, so please help yourself. 

So that everyone can leave as safely as they arrived, we’ll ask that you wait until one of our team tells you it’s right to do so. Your patience and understanding will go a long way with our staff.

We have a cloakroom available for every show. £3 per single item or £6 for a filled bag.

Most shows will have Merchandise available for sale on the evening,  this is generally in the main foyers as you enter the Arena.

Yep! Or if you'd prefer there is also a cash machine on site and directly opposite the venue.

We have a radio frequency hearing system here at the Arena that, where possible, is fed from a direct feed from the toured sound desk. You can chose to connect to a neck-worn induction loop or headphones. If you would like to use the system please head to our Reception Desk in the foyer. We charge a £20 deposit for the hearing loop equipment which will be refunded upon its return.

There are several car parks within walking distance of the Arena. For more information go to our Getting Here page.

We suggest that you arrive in plenty of time - you don’t miss any of the performance!

The venue doors are open from approximately 1 hour before the performance start time.

Motorpoint Arena Cardiff operates a thorough security regime and enhanced security checks are already in place. Security is monitored at all times to ensure the safety of all our visitors and we have a regular dialogue with the Welsh and pan UK security services and police.

On a specific event night we ask all patrons attending to be aware that there will be extra measures in place as a result of the current terror threats. Please be patient, arrive a little earlier than you may have planned, expect additional security checks, please leave all large bags and anything unnecessary at home or in your car. Our staff are well trained and observant and they are doing their jobs to the best of their ability. Please show them the respect they deserve in these testing times.

Just let our stewards or security know on the night. Our Team are there to make your evening as enjoyable as possible and will try and help with any problems you have. It is difficult for our Customer Service team to respond to a problem if it is not reported at the time.

Of course, we have a Box Office here at the Arena where you can buy your tickets in person or by phone. Go to our Box Office page for full details.