FAQ's

As of Monday 28 February 2022, it is no longer mandatory to wear a face covering in indoor public settings such as ours. 

However, we all need to continue to play our part, and official guidance recommends wearing a face covering - if you can - when coming into contact with people you don’t usually meet in communal spaces. 

The door time will be on your ticket. We’ll have our usual security measures in place, so please arrive in good time for entry. 

It’s important you help us to help you by planning ahead and arriving on time so we can ensure the smoothest possible entry. Our team wil be on hand to show you the way and provide the best possible audience experience.

Please contact us by email and we’ll do our best to help. Just tell us, which show or event you have tickets for, where and how you booked, and we’ll get right back to you.

Our cloakroom service is limited, so please travel light, we’ll only allow bags - no rucksacks please - no bigger than 30cm x 21cm - that’s roughly the size of a piece of A4 paper - so bring just what you really need.

Large bags and rucksacks cannot be accommodated, so ticket holders will be refused entry, sorry.

Security measures are in place, so we may also ask to do a bag check on arrival.

Yes, you’ll find sanitiser stations throughout, so please help yourself. 

So that everyone can leave as safely as they arrived, we’ll ask that you wait until one of our team tells you it’s right to do so. Your patience and understanding will go a long way with our staff.

We have a cloakroom available for every show. £3 per single item or £6 for a filled bag.

Most shows will have Merchandise available for sale on the evening,  this is generally in the main foyers as you enter the Arena.

Yep! Or if you'd prefer there is also a cash machine on site and directly opposite the venue.

We have a radio frequency hearing system here at the Arena that, where possible, is fed from a direct feed from the toured sound desk. You can chose to connect to a neck-worn induction loop or headphones. If you would like to use the system please head to our Reception Desk in the foyer. We charge a £20 deposit for the hearing loop equipment which will be refunded upon its return.

There are several car parks within walking distance of the Arena. For more information go to our Getting Here page.

We suggest that you arrive in plenty of time - you don’t miss any of the performance!

The venue doors are open from approximately 1 hour before the performance start time.

Motorpoint Arena Cardiff operates a thorough security regime and enhanced security checks are already in place. Security is monitored at all times to ensure the safety of all our visitors and we have a regular dialogue with the Welsh and pan UK security services and police.

On a specific event night we ask all patrons attending to be aware that there will be extra measures in place as a result of the current terror threats. Please be patient, arrive a little earlier than you may have planned, expect additional security checks, please leave all large bags and anything unnecessary at home or in your car. Our staff are well trained and observant and they are doing their jobs to the best of their ability. Please show them the respect they deserve in these testing times.

Just let our stewards or security know on the night. Our Team are there to make your evening as enjoyable as possible and will try and help with any problems you have. It is difficult for our Customer Service team to respond to a problem if it is not reported at the time.

Of course, we have a Box Office here at the Arena where you can buy your tickets in person or by phone. Go to our Box Office page for full details.