Accessibility

Use the form below to tell us about your accessibility needs, or you can give our Live Access Team a ring on 029 2023 4509 if you prefer to talk

You will find us at: 

Motorpoint Arena Cardiff 
Mary Ann Street 
Cardiff 
CF10 2EQ

Accessibility at the Arena:

We are proud of our Live Access Scheme here at the Arena, as it allows as many fans as possible to enjoy the events they love.  There are a few ways you can book your ticket.

Live Access Scheme: 

If you require a carer to attend, you can become a member of our Live Access Scheme.  Download an application form here. (Please note it can take up to 14 days for your application to be processed). When you join our Live Access Scheme, you will then receive a membership number to quote when booking tickets via our Access Team.  Our staff will be able to advise you on ticket availability, and also on arrangements in advance of attending the event you have secured Access tickets for. 

Telephone:

If you would like to book tickets by telephone you can call our accessibility team on 029 2023 4509 or alternatively, get in touch using the contact us form below. 

Online: 

To book online using Ticketmaster just select the required Accessible Ticket from the Accessible Tickets list for the show you want to attend. Then select the required seat from the options displayed on the seating map. Please note, by purchasing an Accessible ticket online, you confirm that you, or a member of your party require Accessible tickets. Proof of disability, Personal Independence Payment, Disability Living Allowance, Carers/Attendance Allowance, Letter from a medical professional must be provided prior to the event and forwarded to us or Ticketmaster. If misuse of tickets is suspected/found, tickets may be cancelled, without opportunity to re-book. We expect demand to be high and tickets to sell out quickly on-line.

When you arrive:

We want to help make your evening with us as enjoyable as possible. 

There is an access ramp at the venue that is situated at the front of the building, for example. We also have a dedicated queue for our Live Access patrons.

When inside the building, stewards are available to help and guide you, and our Live Access team are on hand.  We have toilets and bars located on every floor, and we have a restaurant & bars on the second floor (Level 2). For more information about facilities before you arrive and for a virtual tour head here. You can find seating plans here, or if you have a question about seating you can give our Live Access Team a ring on 029 2023 4509

We welcome attendees who need to bring medicines, food or drink to manage a medical condition, or medical equipment.  Please contact our Access team to discuss your needs.  In case of any emergency, speak with any of our stewards or security staff situated around the venue.

Hearing Loop 
We have a radio frequency hearing system here at the Arena that, where possible, is fed from a direct feed from the toured sound desk. You can chose to connect to a neck-worn induction loop or headphones. If you would like to use the system please head to our Reception Desk in the foyer. We charge a £20 deposit for the hearing loop equipment which will be refunded upon its return.

Assistance Dogs
We welcome assistance dogs into the Arena.  We ask that wherever possible that you please inform us in advance of the event you attend and provide proof that any dog is registered with an organisation that is a member of Assistance Dogs UK.  

Parking 

We don't have the room for any parking onsite for our audiences, but we are surrounded by plenty of multi-storey car parks. For your sat navs our postcode is CF10 2EQ.

Rapports NCP Open Air Car Park and St David’s are open 24 hours, and are the closest to the Arena.

Other nearby car parks are:
John Lewis - Capacity: 550, Disabled Spaces: 21
Adam Street - Capacity: 427, Disabled Spaces: 20
Quay Street - Capacity: 336, Disabled Spaces: 4
St David's - Capacity: 2568 Disabled Spaces: 120
Rapports - Capacity: 128 Disabled Spaces: 2

Contact us
Send us an enquiry about accessibility using the form below and we will get back to you within 5 working days. Or you can give our Live Access Team a call on 029 2023 4509 if you prefer to talk.

 

 

Accessibility

What facilities are available for disabled customers at the venue?

We aim to provide the best possible experience for all of our customers, and we are proud of our Live Access services. Our Box Office will look after your booking and our dedicated Live Access Team will look after you when you get here. Go to the Live Access page if you need to get in contact.

Do you have a hearing loop?

We have a radio frequency hearing system here at the Arena that, where possible, is fed from a direct feed from the toured sound desk. You can chose to connect to a neck-worn induction loop or headphones. If you would like to use the system please head to our Reception Desk in the foyer. We charge a £20 deposit for the hearing loop equipment which will be refunded upon its return.

Can I see the Seating Plan for the venue?

We have a list of seating plans on this page - take a look  

Where can I park?

There are several car parks within walking distance of the Arena. For more information go to our Getting Here page.

How do I get to the Arena?

We’re situated in the heart of Cardiff. Getting here is quite easy, go to our Getting Here page to find out how.

What should I do if I have a problem on the night?

Just let our stewards or security know on the night. Our Team are there to make your evening as enjoyable as possible and will try and help with any problems you have. It is difficult for our Customer Service team to respond to a problem if it is not reported at the time.

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