Box Office

There are several ways to book tickets for our events

Box Office

029 2022 4488

Our Box Office is currently closed to visitors.  If you have a question, please see our FAQ section to help, and also our Novel Coronavirus (COVID-19) update here.

The Box Office team can also be reached by emailing us.
For latest opening times and more, you can call 029 2022 4488 for recorded message information, and to speak to staff where possible.




We can help with any query. Whether it’s picking the best seats, or talking you through our seating plans, we’re here to help. (And we’re on a local telephone number too which is always good).

Buying through our Box Office means that you can buy with confidence.  We are S.T.A.R registered so you can feel reassured and avoid any nasty tricks from some other online ticket providers. We also provide a waiting list service so if tickets become available for that sold out show - our team will try and call you to take your booking.

Box Office opening hours

Monday – Friday
9am to 5pm
(*can vary if a new show goes on sale)

10am - 5pm


On show days
The Box Office remains open for ticket collections and ticket sales (subject to availability) up until the main act takes to the stage (subject to change).
If the show you're attending is on a Saturday, Sunday or Bank Holiday, the Box Office usually opens from 1pm so you can call at the venue, or pick up the phone and call 029 2022 4488 for any queries, L2 Restaurant & Bar upgrades or enquiries. Please note that phone lines are only be open until approximately 5pm on a weekend showday. 


If you have access requirements please go to our accessibility page or give our Live Access team a ring on 029 2023 4509.

Terms & Conditions

We’ve included our Terms & Conditions which are printed on the back of our tickets here

Group bookings

Get a group together and you can enjoy further discounts. (Just make sure you do a group selfie and send it to us). Email [email protected] to find out how much you can save.


What facilities are available for disabled customers at the venue?

We aim to provide the best possible experience for all of our customers, and we are proud of our Live Access services. Our Box Office will look after your booking and our dedicated Live Access Team will look after you when you get here. Go to the Live Access page if you need to get in contact.

Do you have a hearing loop?

We have a radio frequency hearing system here at the Arena that, where possible, is fed from a direct feed from the toured sound desk. You can chose to connect to a neck-worn induction loop or headphones. If you would like to use the system please head to our Reception Desk in the foyer. We charge a £20 deposit for the hearing loop equipment which will be refunded upon its return.

Can I see the Seating Plan for the venue?

We have a list of seating plans on this page - take a look  

Where can I park?

There are several car parks within walking distance of the Arena. For more information go to our Getting Here page.

How do I get to the Arena?

We’re situated in the heart of Cardiff. Getting here is quite easy, go to our Getting Here page to find out how.

What should I do if I have a problem on the night?

Just let our stewards or security know on the night. Our Team are there to make your evening as enjoyable as possible and will try and help with any problems you have. It is difficult for our Customer Service team to respond to a problem if it is not reported at the time.

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